Customer Success
Empowering our customers to achieve their goals is at the heart of everything we do. We are dedicated to providing the tools, support, and solutions they need to succeed and grow.
Always Here to Assist You, Anytime, Anywhere
24/7 Support When You Need It
We’re available 24/7 to assist you. Gemini goes beyond software—we’re a dedicated team committed to guiding you at every step, ensuring your maintenance operations are seamless and efficient.
Seamless Integration with Gemini
Rely on our streamlined, step-by-step process for smooth system integration and team onboarding, ensuring Gemini delivers optimal results.
Initiation Phase
- Present core team members
- Outline responsibilities and expectations
- Define objectives and project milestones
System Analysis Phase
- Determine system prerequisites
- Evaluate existing workflows and maintenance strategies
- Plan and strategize for data migration
Implementation Phase
- Customize Gemini to align with specific needs
- Transfer existing data seamlessly
- Verify and optimize system setup
Completion Phase
- Perform comprehensive user testing
- Validate all deliverables meet expectations
- Resolve outstanding issues and implement final adjustments
Transition Phase
- Equip team with training materials for Gemini
- Provide customized training sessions
- Facilitate smooth system integration and adoption
Customer Support
Empowering Our Team
Say goodbye to guesswork and paperwork. Gemini simplifies maintenance by providing a clear, centralized view of everything you need.
Standard Support
- 24/7 Assistance
- Phone Support: 8 AM to 5 PM PST (Mon-Fri)
- General Support Queue
- On-Demand Resources: Help Center, Webinars, and Video Library Access
Premium Support
- Priority Response Queue
- Personalized Success Manager
- Tailored Training & Consulting
- 24/7 Support, Text, Email, and Phone
Your Dedicated Partners in Success
A Team You Can Trust
Gemini’s team consists of experienced industry professionals and technical experts. We leverage our deep expertise to provide exceptional solutions, empowering clients to achieve operational efficiency and success. Count on us to guide you every step of the way toward excellence.
Depend on our experienced professionals to deliver expertise, support, and guidance every step of the way.
Your Gateway to On-Demand Solutions
Gemini Instant Resource Hub
Gemini Help Center
Explore solutions, discover new features, and maximize your experience with Gemini through our all-in-one Help Center.
Expert Gemini Events
Attend live sessions or watch on-demand webinars to uncover strategies, tools, and insights for optimizing your operations.
Gemini Knowledge Hub
Explore a range of resources and training materials designed to help you master Gemini and enhance your maintenance management skills.
Trusted feedback from those who know us best
Our Clients Review
30-Day Free Trial
We understand that choosing Gemini is an investment of your time and resources. Our commitment is to deliver value, ensure your success, and provide unwavering support for your needs.
